1. Definitions

“Buyer / Customer”: The enterprise or its authorized representative who submits inquiries, places orders, or receives goods from the Company.

“Goods / Products”: Steel pipes and accessories supplied by the Company, including but not limited to LSAW, SSAW, seamless, coated pipes (3LPE / 3LPP / FBE), fittings, caps, and liners.

“Contract”: Includes the signed PO, technical agreement, supplements, accepted quotation, email confirmations, and their attachments.

“MTC”: Mill Test Certificate issued by the manufacturer.

“Incoterms 2020”: Refers to the International Commercial Terms (2020 edition).

2. Quotations and Validity

All quotations are provided in writing and are valid for 30 days from the issue date (or as otherwise stated in the quotation).
Prices are based on prevailing raw material costs, exchange rates, energy, freight, and production capacity.
If significant changes occur within the validity period, the Company reserves the right to make reasonable adjustments.
Quotations exclude duties, import taxes, destination charges, or unspecified third-party fees unless otherwise agreed in writing.

3. Orders and Modifications

Orders take effect only upon written confirmation by both parties (including email confirmation) and receipt of the agreed deposit or valid Letter of Credit.

Any changes requested by the Buyer (e.g., specifications, quantity, packaging, or markings) after order confirmation must be mutually agreed in writing and may result in price and delivery adjustments.

Once production has begun or materials have been procured, the Buyer cannot unilaterally cancel the order.
If cancellation is necessary, the Buyer shall compensate for actual costs and losses incurred.

4. Technical Specifications and Documentation

Applicable standards (e.g., API 5L, ASTM, EN, ISO), grades, dimensions, tolerances, testing (UT, RT, Hydrotest, etc.), beveling, expansion, and coating systems (3LPE / 3LPP / FBE) shall conform to the technical agreement and contract.

All samples, website data, and brochures are illustrative only; final acceptance is based on MTC and inspection records.

If third-party inspection or witnessing (e.g., SGS / BV / TÜV / DNV) is required, the scope, cost responsibility, and schedule must be clearly defined in the contract.

5. Prices, Taxes, and Payment

All prices and currencies are as stated in the contract.

Typical payment terms include:

T/T: e.g., 30% advance payment + 70% before shipment or upon copy of Bill of Lading.

L/C: Irrevocable Letter of Credit, terms defined by contract.

Bank charges, L/C issuance and negotiation fees, third-party inspection costs, certification, or notarization fees shall be borne by the party specified in the contract.

If the Buyer delays payment, the Company may suspend production or shipment and charge storage, demurrage, and interest costs arising from the delay.

6. Delivery, Risk, and Ownership

Delivery terms follow Incoterms® 2020 (e.g., FOB, FCA, CFR, CIF, DAP, DDP).
Risk transfers according to the applicable term (e.g., FOB/CFR/CIF: upon loading on board).

Ownership of goods remains with the Company until full payment has been received, unless otherwise stated in the contract.

Delivery periods commence after deposit/L.C. effectiveness, confirmation of technical documents, and markings.
Delays due to vessel schedules, port congestion, inspection arrangements, or force majeure do not constitute breach of contract.

Under CIF terms, insurance will be arranged per contract; under other terms, the Buyer is responsible for coverage.

7. Packaging, Marking, and Documentation

Goods are bundled with steel straps and protected at ends; coating pipes include additional anti-abrasion padding and reinforcement.

Each pipe or bundle is labeled with heat number, grade, size, standard, and order number for traceability.

Shipping documents typically include: Commercial Invoice, Packing List, Bill of Lading (or Railway Consignment Note), MTC, Certificate of Origin, and third-party certificates (if applicable).
If notarization or consular legalization is required, this must be stated before order placement.

8. Inspection and Claims

The Buyer must inspect the appearance and quantity of goods on the day of arrival and submit any written claim within 7 business days, with supporting evidence (photos, videos, batch numbers, measurements).

For quality or coating disputes, both parties may appoint a third-party inspection jointly, with costs borne by the responsible party.

If confirmed as the Company’s responsibility, remedies may include replacement, repair, or price adjustment.
Claims submitted late or goods already used are deemed accepted and conforming.

9. Returns and Refunds

Steel pipes are custom-engineered industrial products, not subject to general retail return policies.
Returns or refunds apply only under the conditions described in the Refund & Return Policy, such as proven non-conformance or shipping errors, verified by evidence.
Requests unrelated to Company fault shall bear all associated material, manufacturing, logistics, storage, and administrative costs.

10. Quality Assurance and Limitation of Liability

The Company guarantees that goods conform to contractual standards and technical specifications.

No warranty, express or implied, is given regarding merchantability or fitness for a particular purpose, unless explicitly stated in the contract.

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, punitive, or consequential losses, including but not limited to loss of profit, downtime, or goodwill.

The Company’s cumulative liability shall not exceed the value of the goods delivered under the contract or the insurance compensation, whichever is lower, unless otherwise required by law.

11. Compliance, Sanctions, and Export Controls

The Buyer must ensure that all information provided regarding end user, end use, and destination is truthful, lawful, and compliant.

If any transaction becomes restricted or prohibited under applicable sanctions, embargoes, or export controls, the Company may suspend or terminate performance without liability for delay or non-performance.

All resulting costs, losses, or penalties due to the Buyer’s non-compliance shall be borne by the Buyer.

12. Anti-Bribery and Integrity

Both parties commit to comply with all applicable anti-bribery and anti-corruption laws.
Neither party shall offer, promise, or solicit improper benefits.
If such misconduct is identified, the affected party may terminate the cooperation immediately and seek compensation for losses.

13. Confidentiality

Each party shall treat as confidential all non-public information obtained through cooperation, including drawings, processes, pricing, and customer details.
Disclosure to third parties is prohibited without prior written consent, except where legally required.

14. Data Protection

The Company processes personal information only as necessary for contract performance and business communication, as described in our Privacy Policy.
The Buyer must ensure that contact information provided to the Company is lawfully authorized.

15. Force Majeure

Neither party shall be liable for delay or non-performance caused by force majeure, including natural disasters, epidemics, wars, strikes, port congestion, energy shortages, transport disruption, or government restrictions.
The affected party shall notify the other promptly and make reasonable efforts to mitigate the impact.
Performance timelines shall be extended accordingly, and alternative solutions may be agreed upon.

16. Assignment and Subcontracting

Neither party may assign its rights or obligations under the contract to a third party without prior written consent, unless required by law.
The Company may engage qualified subcontractors for manufacturing or logistics as needed but remains responsible for final product quality and contractual performance.

17. Notices and Communication

All contract-related notices shall be made in writing via email, courier, or mutually confirmed platform to the designated address and are deemed delivered upon dispatch.
Parties must promptly update any contact information changes; delays or losses arising from failure to do so shall be borne by the responsible party.

18. Governing Law and Dispute Resolution

These Terms and related transactions are governed by the laws of the People’s Republic of China and international trade practices (Incoterms® 2020).

Disputes shall first be resolved amicably through negotiation.
If unresolved, they shall be submitted to Hong Kong International Arbitration Centre (HKIAC) under its current rules.
The seat of arbitration shall be Hong Kong, and the proceedings shall be conducted in English (or another mutually agreed language).
The arbitral award shall be final and binding on both parties.

Alternative Options: The arbitration body and venue may be replaced with CIETAC (Beijing) or SIAC (Singapore) as agreed in the contract.

19. Entire Agreement, Severability, and Amendments

These Terms, together with the signed contract, constitute the entire agreement between the parties and supersede all prior oral or written communications on the same subject.
If any provision is found invalid or unenforceable, the remaining provisions shall remain in full effect.
Any amendment or waiver must be in writing and duly signed by both parties.

20. Language

In case of discrepancies between different language versions, the English version shall prevail, or as otherwise agreed in the contract.

21. Contact Information